FAQ
1. What types of chocolate do you offer?
We offer a variety of handcrafted chocolate creations, including milk, dark, and white chocolate, with unique fillings and textures like pistachio cream, marshmallow fluff, and crispy elements like rice puffs and Knafeh.
2. Can I customize my chocolate?
Yes! If you have special requests, such as switching to dark, milk, or white chocolate or If you want a large chocolate bar (20x10x2.5 cm), (for this will be an extra €10 fee), please include your preferences in the contact form along with your order number, and we’ll do our best to accommodate.
3. How do I store the chocolates?
To keep your chocolates fresh and flavorful, store them in the refrigerator. Let them sit at room temperature for a few minutes before enjoying for the best taste and texture.
4. Do you cater to dietary restrictions?
We are happy to help with specific dietary needs, such as nut-free or gluten-free options where possible. Contact us directly before placing your order to discuss available alternatives.
5. How long will my order take to arrive?
We aim to process and ship orders as quickly as possible. Delivery times vary depending on your location. We also ship orders once a week.
6. Do you ship internationally?
Currently, we only ship within the Netherlands and Belgium. If you’re outside these areas, contact us, and we’ll try to assist.
7. How can I contact customer support?
You can reach us through our contact form or via email at info@lanischocolate.com.
We’re here to help!
8. Do you offer seasonal or limited-edition products?
Yes, we frequently release seasonal collections and limited-edition flavors. Follow us on social media or subscribe to our newsletter to stay updated!